Information about us

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Esperantzklautilde.com is a site operated by (ESPERANTZ & KLAUTILDE LTD).

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We are registered in (United-Kingdom) under company number (12755879) and with our registered office at (86-90 Paul Street, EC2A 4NE, London United-Kingdom).

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This website is owned and operated by Wix.com. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors handmade, upcycled, vintage clothes and accessories, also digital products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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Your status

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By placing an order through our site, you must be:

• legally capable of entering into binding contracts;

• at least 16 years old; and,

• resident in one of the Serviced Countries.

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PRODUCT INFORMATION

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All our apparel items are either unique or sold in limited edition. Vintage apparel are pre-worn clothes that can show signs of wear.

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Our digital products are downloadable and can’t be used for resale due to copyright.

Esperantz & Klautilde retains all right to any designs made on apparel, and digital products.

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When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

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We may, without prior notice, change our products; stop providing certain products; or create limits for our products. We may permanently or temporarily terminate or suspend access to the website without notice and liability for any reason, or for no reason.

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Payment Method

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All payment are by credit/debit card using Wix Payment. We can accept all major credit card:

• Visa, MasterCard,

• Discover,

• Amex,

• Diner,

• CUP,

• JCB

• Maestro.

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Privacy Policy

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You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

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Your personal data will be used to provide the information, goods offered through our website to you, for billing and order fulfilment.

 

Email Newsletter

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If you sign up to our newsletter we may use your email address to send you information about products. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

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Cookies & Monitoring

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A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of your website using Google Analytics and Facebook Pixel. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

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• Strictly necessary cookies - These are cookies that are essential to the operation of our website.

• Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.

• Functionality cookies - These cookies are used to recognise you when you return to our website.

• Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

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We may monitor traffic to our site and collect the following information:

• The IP address of your computer.

• The referring website from which you have got to our website from.

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Disclosure of Personal Data

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We may disclose your personal data:

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• To agents and service providers (mailchimp.com)

• In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

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We may also disclose aggregate statistics  about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information. If you are concerned about your data being used, contact us, and we will either correct, update or delete them.

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SHIPPING AND RETURN POLICY

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Shipping

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The processing time for apparel orders takes up to 3 working days* before being dispatched (excluding Saturdays, Sundays, and Bank Holidays).

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Standard UK Delivery - £3.99. Delivered within 3 to 5 working days.

Standard International Delivery -  £10. Delivered within 3 to 14 days.

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To make any changes or cancel your order, please contact us before the 3 days processing time of your order at esperantzklautilde@gmail.com with the Subject “Change or Cancel My Order”. Unfortunately, we will not be able to change or cancel your order after it has been processed. 

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In the event your package is returned to us because of an invalid address or multiple delivery attempts by the carrier, we will contact you and assist you until you receive your package or if it is unworkable we will process a refund.  

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If you have not received your packages during the delivery time stated above, or your package is stated as delivered by the carrier but still not received it to your address, please contact us within 5 days at esperantzklautilde@gmail.com with the Subject “Package Not Received”.

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If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

Esperantz & Klautilde reserves the right to refuse/cancel orders from customers who have an excessive returns history.

 

Returns

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Esperantz & Klautilde is happy to accept returns on apparel that is unworn, undamaged, and still fitted with all tags and labels including a receipt of purchase within 14 days. Email us at esperantzklautilde@gmail.com with the Subject “Refunds” with your full name, order number, email address, and the reason why you want to return your item(s) to enable us to process your refund as quickly as possible.

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The shipping cost for returning items is the customer’s responsibility and shipping costs are non-refundable.

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Clearance/sales items and digital products are non-refundable.

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Refunds will be issued on the original purchaser’s credit card. Please note that refunds can take up to 3 to 10 working days depending on your bank.

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We want to apologize if you received a faulty or the wrong item, please contact us within 5 days at esperantzklautilde@gmail.com with the Subject “Faulty or Wrong Item”, and we will arrange a refund with the receipt and a picture of the faulty or wrong item.

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Exchanges are unavailable as our apparel products are made unique and in limited edition. No exchange will be issued for digital products.

 

If you have any questions, contact us at esperantzklautilde@gmail.com with the subject “Shipping and Returns“.

 

*Working days are from Mondays to Fridays

 

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Contact us

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For any queries contact us via email at esperantzklautilde@gmail.com or via chat if one of our team member is online.

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Conclusion

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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website.

 

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

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